Find answers to common questions about the KEUTEK product and policy.
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, and Apple Pay via secure checkout.
Yes. Shop Pay Installments are available for qualifying purchases and allow split payments over time.
Yes. KEUTEK uses 256-bit SSL encryption and Shopify's PCI-compliant checkout to protect your data.
Yes. You can apply valid promo codes during checkout. Only one code may be used per order.
Check your card details and try again. If it still fails, try a different method or contact your bank or our support team.
We want you to feel confident in your purchase. If, for any reason, a product doesn’t meet your expectations, it may be returned within 45 days of delivery. To ensure you have the most accurate and up-to-date details, please review our full return policy here: https://keutek.com/policies/refund-policy.
If you have any questions or need help getting started, our support team is always happy to assist.
Return shipping is free for defective or incorrect items. For voluntary returns, the customer is responsible for shipping.
Refunds are issued within 2 -- 4 business days after the returned item is received and inspected.
To return a KEUTEK bundle, all items and original packaging must come back together -- like a happy family reunion! Reach out to our support team, and they'll guide you through the process.
KEUTEK ships across the United States, including Alaska and Hawaii, Canada and some part of Europe.
Standard shipping takes 2 -- 3 business days. Expedited shipping (1 -- 2 days) is available at checkout.
Yes. Orders over $35+ qualify for free standard shipping. This may vary by promotion.
Expedited shipping options (1 -- 2 day) are available. Orders placed before 12 PM EST are processed same-day.
Our system flags missing or incorrect suite/apartment numbers. We will email to confirm details before shipping.
KEUTEK's lifetime warranty covers manufacturing defects and performance issues under normal usage for all KEUTEK-branded products.
Email support@keutek.com with your order number, description of the issue, and a photo or video. We'll verify and issue a replacement if eligible.
Yes, if due to a manufacturing defect. Damage from misuse or regular wear is not covered.
