Nintendo is Fixing the Joy-Con Drift Issue For Free
Many of you are aware of the issues with some of the Joy-Con controllers for the Nintendo Switch. It seems that Nintendo is aware of this issue as well. Even if they weren't before, a lawsuit filed by Chimicles Shwartz Kriner & Donaldson-Smith made it clear to them. A few days after the lawsuit was filed, Nintendo released this statement;
"At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our customers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help."
This issue, known as the "Joy-Con Drift" problem has been a topic of discussion for some time. With new controllers costing $50 a piece or $80 for the pair, this is a huge hit to the consumer. The lawsuit claims that Nintendo knew about the issues, but went ahead with marketing and sales regardless.
What Has Nintendo Said?
Nintendo has yet to own up to the fact that the controllers have an issue. They have said that they are aware of rising reports of the issues however, leading them to be reactive amid the lawsuit. They are now repairing the Joy-Con controllers for free, and refunding the customers who have already paid for repairs. A leaked memo also states that the company told the customer service department to disregard procedure for requesting proof of purchase.
It sounds like this lawsuit turned a small fire into blaze in the eyes of Nintendo. Now they are doing what they can to contain the blaze before it burns them. I guess we will have to wait and see if anything comes to light of the lawsuit. In the meantime, get those controllers fixed for free while the offer is on the table.