Yes. The 26,800mAh capacity is ideal for off-grid adventures. It can charge your phone 6 to 8 times and a tablet 2 to 3 times. Solar charging can top off the battery during daylight but should not be your primary charging method.
Frequently Asked Questions
Find Answers To All Your Questions
KEUTEK 26W Fast Charging Portable Solar Power Bank
KEUTEK 300W Portable Power Station 280Wh LiFePO4
KEUTEK High Capacity Portable Solar Panels 100W 60W 40W
KEUTEK ProSeries Magnetic USBC Fast Charging Cable 60W
KEUTEK 65W Fast Charging Wall Charger
KEUTEK 78W Fast Charging Car Charger
Outdoor, Camping, and Travel
Winter and Cold Weather Use
Emergency Preparedness & Power Outages
Customer Service
Shipping
Warranty
Returns & Refunds
Payment
Can I use the KEUTEK solar power bank for hiking or camping trips?
Can the KEUTEK solar power bank be charged in a car while driving?
Yes. If your vehicle has a USB-C PD car charger (20W or higher), it can charge the bank in around 4 to 5 hours.
Is it safe to leave the KEUTEK solar power bank in direct sunlight or inside a hot car?
Yes. Place the power bank on soft towel during solar charging.
Can I use the KEUTEK solar power bank with thick phone cases like OtterBox?
Yes, but thick cases may restrict wireless charging. Remove the case if the connection is loose or inconsistent.
Can the KEUTEK solar power bank charge a CPAP machine?
No. The Solar Power Bank output is limited to 26W, which is insufficient for most CPAP machines that require sustained 30W to 60W output or more. Use the 300W Power Station instead.
How long does it take to fully charge the KEUTEK solar power bank using a wall charger?
With a 20W USB-C PD charger, the bank charges fully in 4 to 5 hours. Lower wattage chargers (e.g., 5W) may take over 10 hours.
Why does the KEUTEK solar power bank charge slowly or inconsistently with solar?
The built-in solar panel provides up to 300 mA in full sunlight. Partial shade, cloud cover, or indirect sunlight can cause fluctuations. Reposition for optimal sun exposure and angle.
Can I use the KEUTEK solar power bank while it is recharging?
Yes. This model support pass-through charging.
Why isn't my iPhone charging when connected to the KEUTEK power bank?
Ensure you're using a USB-C PD-compatible cable. Also make sure to turn off Optimized Battery Charging. Restart device after turning off Optimized battery setting.
Can the KEUTEK solar power bank charge a laptop?
No. With a max 26W output, it cannot support most laptops, which typically require 30W to 100W input. It's designed for phones, tablets, cameras, and small electronics.
Can the KEUTEK 300W power station run a TV or home appliance?
Yes. The power station can support LED TVs and electronics that draw less than 300W continuously and don't exceed 600W in surge power.
Can I use the KEUTEK 300W power station for a CPAP machine?
Yes. Most CPAP machines run between 40 to 80W. With a 280Wh capacity, the station can power a CPAP for 3 to 6 hours, depending on settings.
Can I run a mini fridge or cooler using the KEUTEK 300W power station?
Yes, as long as the fridge consumes less than 300W continuously. Startup surges must also stay under 600W.
Is the KEUTEK 300W power station safe for indoor use?
Yes. It uses a LiFePO4 battery and produces no emissions, noise, or fumes. It's safe for indoor use during outages or emergencies.
Can I charge laptops or drones with the KEUTEK 300W power station?
Yes. The AC outlet and USB-C PD port can charge most laptops and drones efficiently, depending on their power requirements.
Why is the KEUTEK 300W power station not powering my device even though it's under 300W?
Some electronics draw high surge wattage at startup. If the initial spike exceeds 600W, the station shuts down to protect itself.
How do I know when the KEUTEK power station is fully charged?
The LCD display will show 100% charge. The system automatically stops input to prevent overcharging.
Why is the solar panel not charging the KEUTEK power station?
Check that the panel is in full sunlight, MC4 connectors are properly attached, and the output voltage matches the input spec (12 to 26V, 100W max). Also, verify the polarity.
Can I use the KEUTEK 300W power station while it is recharging?
Yes. Pass-through charging is supported, but performance may be reduced slightly due to heat buildup.
What happens if I overload the KEUTEK 300W power station?
The system will shut off automatically to protect internal components. Disconnect the device, let the unit cool, and press the power button to reset.
Can I use the KEUTEK 100W solar panel to charge the KEUTEK 300W power station?
Yes. The 100W panel is designed to work with the 300W power station, providing a full charge in 4 to 6 hours of direct sunlight.
Can I use the KEUTEK 40W or 60W panel to charge the solar power bank?
Yes. These panels offer faster solar charging than the built-in panel on the power bank. Expect a full charge in 5 to 8 hours in good sun.
Are KEUTEK solar panels weather-resistant for outdoor use?
Yes. They are IPX4 splash-resistant and built for rugged use. However, they should not be fully submerged in water or left out in prolonged heavy rain.
Why is the KEUTEK solar panel not charging my phone?
Use direct sun only. Indirect light or windows reduce output significantly. Also, connect devices through the USB-A or USB-C ports with high-quality cables. If charging fails, try routing through a power bank.
Can I leave my KEUTEK solar panel connected overnight?
Yes, but it won't charge in darkness. For safety, disconnect during rain, dew, or after sundown to avoid corrosion or reverse current.
Can I combine two KEUTEK solar panels for faster charging?
Not directly. KEUTEK panels are designed for individual use. Combining panels requires voltage regulation and is not officially supported.
Can I use the KEUTEK ProSeries magnetic cable with Apple CarPlay?
Yes, it works fine with CarPlay and Android Auto.
Can I use the KEUTEK ProSeries cable for iPads or Android tablets?
Yes. The 60W power output supports most tablets, including iPad Pro, Galaxy Tab, and others with USB-C or Lightning.
Is the KEUTEK ProSeries cable safe to leave plugged in with the magnetic tip in my device?
Yes. It's designed for daily use. Keeping the tip inserted helps reduce port wear.
Why is the KEUTEK magnetic tip not staying connected securely?
Clean both the tip and the cable head using a soft brush or compressed air. Dust or debris can weaken the magnetic contact.
Does the KEUTEK ProSeries cable support charging and syncing at the same time?
Yes, when using supported devices and apps. Performance may vary by OS, firmware, or cable condition.
Can the KEUTEK 65W wall charger fast charge two devices at once?
Yes, but the 65W total output is shared. For example, you might get 45W on one USB-C port and 20W on the other depending on device needs.
Is the KEUTEK 65W wall charger compatible with Samsung Super Fast Charging?
Yes. It supports USB PD and PPS (Programmable Power Supply), which are required for Super Fast Charging on newer Samsung devices.
Can I use the KEUTEK wall charger internationally?
Yes. It supports 100 to 240V AC input and is compatible with most travel adapters.
Can I fast charge a MacBook or gaming laptop with the KEUTEK car charger?
Only if the device supports USB-C PD and requires 60W or less. Many Ultrabooks are compatible.
Will the KEUTEK car charger work in older vehicles?
Yes. It fits all standard 12V sockets. Some older vehicles may output unstable current to use high-quality cables for best results.
Why is my device not fast charging with the KEUTEK car charger?
Ensure you're using the USB-C PD port and that the cable supports PD. Some cars may have lower voltage under load, reducing charge speed.
Is it okay to leave the KEUTEK car charger plugged in all the time?
Yes, but to avoid draining your car battery, unplug when not in use -- especially if your outlet stays powered while the car is off.
What is the best KEUTEK product for camping trips or hiking adventures?
The KEUTEK 26W Solar Power Bank is ideal for off-grid travel. It holds enough power to charge a phone 6-8 times and can top off using sunlight. Lightweight, durable, and TSA-approved, it's built for portability.
Can I use KEUTEK solar panels on an RV or camper setup?
Yes. The KEUTEK 100W Solar Panel can charge power stations and USB devices directly when placed on the roof or dashboard. It folds for storage and is weather-resistant for outdoor use.
Which KEUTEK products are best for international travel?
The KEUTEK 20W Wall Charger and KEUTEK 65W Wall Charger supports 100 -- 240V input for global use. Pair it with the ProSeries Magnetic Cable and 26W Solar Power Bank for a compact travel charging setup.
Can I take KEUTEK power products on an airplane?
Yes. The KEUTEK Solar Power Bank (99Wh) is TSA-approved for carry-on. The 300W Power Station exceeds TSA limits and must stay home.
Will KEUTEK power banks or solar panels work in winter?
Yes. However, cold weather can reduce battery efficiency. Store the Solar Power Bank inside your coat or bag to keep it warm. Solar charging works in winter sunlight but at a slower rate.
Can I use KEUTEK products during snowstorms or power outages?
Absolutely. The KEUTEK 300W Power Station is ideal for backup during blackouts. It can run lights, charge phones and laptops, and power a small heater fan or router.
Is the KEUTEK 100W solar panel effective in overcast or snowy conditions?
While output decreases in low sunlight, the KEUTEK 100W Solar Panel can still generate some charge. Clean off snow buildup and angle the panel toward the sun for best results.
Can I leave KEUTEK panels or power banks outside in freezing weather?
It's not recommended. While weather-resistant, battery-powered devices like the Solar Power Bank should be protected from freezing temps to avoid performance drops.
What is the best KEUTEK product for home power outages?
The KEUTEK 300W Portable Power Station is the best emergency power source. It can power a router, LED lights, CPAP, phone, and laptop for hours.
How long will KEUTEK power stations last during an emergency?
It depends on what you're powering. A 280Wh power station can run a 40W device for ~6 hours. Use this formula: Run Time (hours) = 280Wh / Device Wattage (W)
What KEUTEK products should I include in an emergency kit?
A reliable kit includes: 26W Solar Power Bank, 65W Wall Charger, 100W Solar Panel, ProSeries Cable, and 300W Power Station.
Can I charge my phone or tablet without access to a power outlet?
Yes, you can use the 26W Solar Power Bank. However, it is recommended not to charge your phone directly from a KEUTEK solar panel -- instead, charge the power bank first and then use it to charge your phone.
What happens if my power goes out for several days?
The 300W Power Station combined with the 100W Solar Panel allows off-grid recharging to extend use for multiple days. Use only essential devices to conserve battery.
How can I contact KEUTEK customer service for help with my order?
You can contact KEUTEK Customer Care by emailing support@keutek.com, using the contact form or chat on our website. We respond to all messages within one business day.
What are KEUTEK's customer support hours?
KEUTEK customer service is available Monday to Friday from 5 AM to 9 PM EST, and weekends from 5 AM to 9 PM EST.
How do I check the status of my KEUTEK order?
You can track your order using the tracking link in your shipping confirmation email or contact support with your order number.
Can I make changes to my KEUTEK order after it's been placed?
If your order hasn't shipped yet, we may be able to change the shipping address, product, or quantity. Contact us immediately.
Does KEUTEK offer technical support for troubleshooting products?
Yes. Absolutely! Our support team can help with product compatibility, performance quirks, and warranty mysteries -- just don't ask them for dating advice!
Where does KEUTEK ship orders?
KEUTEK ships across the United States, including Alaska and Hawaii, Canada and some part of Europe.
How long does shipping take for KEUTEK products?
Standard shipping takes 2 -- 3 business days. Expedited shipping (1 -- 2 days) is available at checkout.
Does KEUTEK offer free shipping?
Yes. Orders over $35+ qualify for free standard shipping. This may vary by promotion.
Can I get overnight delivery from KEUTEK?
Expedited shipping options (1 -- 2 day) are available. Orders placed before 12 PM EST are processed same-day.
Why did I get an address verification error from KEUTEK?
Our system flags missing or incorrect suite/apartment numbers. We will email to confirm details before shipping.
What does the KEUTEK lifetime warranty cover?
KEUTEK's lifetime warranty covers manufacturing defects and performance issues under normal usage for all KEUTEK-branded products.
How do I request a warranty replacement from KEUTEK?
Email support@keutek.com with your order number, description of the issue, and a photo or video. We'll verify and issue a replacement if eligible.
Are KEUTEK magnetic cables covered by warranty if the tip wears out?
Yes, if due to a manufacturing defect. Damage from misuse or regular wear is not covered.
What is KEUTEK's return policy for products?
Products may be returned within 45 days of delivery in original condition. Contact support to initiate a return.
Does KEUTEK offer free return shipping?
Return shipping is free for defective or incorrect items. For voluntary returns, the customer is responsible for shipping.
How long does it take to receive a refund from KEUTEK?
Refunds are issued within 2 -- 4 business days after the returned item is received and inspected.
How do I return a KEUTEK bundle?
To return a KEUTEK bundle, all items and original packaging must come back together -- like a happy family reunion! Reach out to our support team, and they'll guide you through the process.
What payment methods does KEUTEK accept online?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, and Apple Pay via secure checkout.
Can I pay for KEUTEK products in installments?
Yes. Shop Pay Installments are available for qualifying purchases and allow split payments over time.
Is it safe to enter my credit card information on KEUTEK.com?
Yes. KEUTEK uses 256-bit SSL encryption and Shopify's PCI-compliant checkout to protect your data.
Can I use a discount code when purchasing KEUTEK products?
Yes. You can apply valid promo codes during checkout. Only one code may be used per order.
What happens if my KEUTEK payment fails?
Check your card details and try again. If it still fails, try a different method or contact your bank or our support team.
KEUTEK 26W Fast Charging Portable Solar Power Bank
Can I use the KEUTEK solar power bank for hiking or camping trips?
Yes. The 26,800mAh capacity is ideal for off-grid adventures. It can charge your phone 6 to 8 times and a tablet 2 to 3 times. Solar charging can top off the battery during daylight but should not be your primary charging method.
Can the KEUTEK solar power bank be charged in a car while driving?
Yes. If your vehicle has a USB-C PD car charger (20W or higher), it can charge the bank in around 4 to 5 hours.
Is it safe to leave the KEUTEK solar power bank in direct sunlight or inside a hot car?
Yes. Place the power bank on soft towel during solar charging.
Can I use the KEUTEK solar power bank with thick phone cases like OtterBox?
Yes, but thick cases may restrict wireless charging. Remove the case if the connection is loose or inconsistent.
Can the KEUTEK solar power bank charge a CPAP machine?
No. The Solar Power Bank output is limited to 26W, which is insufficient for most CPAP machines that require sustained 30W to 60W output or more. Use the 300W Power Station instead.
How long does it take to fully charge the KEUTEK solar power bank using a wall charger?
With a 20W USB-C PD charger, the bank charges fully in 4 to 5 hours. Lower wattage chargers (e.g., 5W) may take over 10 hours.
Why does the KEUTEK solar power bank charge slowly or inconsistently with solar?
The built-in solar panel provides up to 300 mA in full sunlight. Partial shade, cloud cover, or indirect sunlight can cause fluctuations. Reposition for optimal sun exposure and angle.
Can I use the KEUTEK solar power bank while it is recharging?
Yes. This model support pass-through charging.
Why isn't my iPhone charging when connected to the KEUTEK power bank?
Ensure you're using a USB-C PD-compatible cable. Also make sure to turn off Optimized Battery Charging. Restart device after turning off Optimized battery setting.
Can the KEUTEK solar power bank charge a laptop?
No. With a max 26W output, it cannot support most laptops, which typically require 30W to 100W input. It's designed for phones, tablets, cameras, and small electronics.
KEUTEK 300W Portable Power Station 280Wh LiFePO4
Can the KEUTEK 300W power station run a TV or home appliance?
Yes. The power station can support LED TVs and electronics that draw less than 300W continuously and don't exceed 600W in surge power.
Can I use the KEUTEK 300W power station for a CPAP machine?
Yes. Most CPAP machines run between 40 to 80W. With a 280Wh capacity, the station can power a CPAP for 3 to 6 hours, depending on settings.
Can I run a mini fridge or cooler using the KEUTEK 300W power station?
Yes, as long as the fridge consumes less than 300W continuously. Startup surges must also stay under 600W.
Is the KEUTEK 300W power station safe for indoor use?
Yes. It uses a LiFePO4 battery and produces no emissions, noise, or fumes. It's safe for indoor use during outages or emergencies.
Can I charge laptops or drones with the KEUTEK 300W power station?
Yes. The AC outlet and USB-C PD port can charge most laptops and drones efficiently, depending on their power requirements.
Why is the KEUTEK 300W power station not powering my device even though it's under 300W?
Some electronics draw high surge wattage at startup. If the initial spike exceeds 600W, the station shuts down to protect itself.
How do I know when the KEUTEK power station is fully charged?
The LCD display will show 100% charge. The system automatically stops input to prevent overcharging.
Why is the solar panel not charging the KEUTEK power station?
Check that the panel is in full sunlight, MC4 connectors are properly attached, and the output voltage matches the input spec (12 to 26V, 100W max). Also, verify the polarity.
Can I use the KEUTEK 300W power station while it is recharging?
Yes. Pass-through charging is supported, but performance may be reduced slightly due to heat buildup.
What happens if I overload the KEUTEK 300W power station?
The system will shut off automatically to protect internal components. Disconnect the device, let the unit cool, and press the power button to reset.
KEUTEK High Capacity Portable Solar Panels 100W 60W 40W
Can I use the KEUTEK 100W solar panel to charge the KEUTEK 300W power station?
Yes. The 100W panel is designed to work with the 300W power station, providing a full charge in 4 to 6 hours of direct sunlight.
Can I use the KEUTEK 40W or 60W panel to charge the solar power bank?
Yes. These panels offer faster solar charging than the built-in panel on the power bank. Expect a full charge in 5 to 8 hours in good sun.
Are KEUTEK solar panels weather-resistant for outdoor use?
Yes. They are IPX4 splash-resistant and built for rugged use. However, they should not be fully submerged in water or left out in prolonged heavy rain.
Why is the KEUTEK solar panel not charging my phone?
Use direct sun only. Indirect light or windows reduce output significantly. Also, connect devices through the USB-A or USB-C ports with high-quality cables. If charging fails, try routing through a power bank.
Can I leave my KEUTEK solar panel connected overnight?
Yes, but it won't charge in darkness. For safety, disconnect during rain, dew, or after sundown to avoid corrosion or reverse current.
Can I combine two KEUTEK solar panels for faster charging?
Not directly. KEUTEK panels are designed for individual use. Combining panels requires voltage regulation and is not officially supported.
KEUTEK ProSeries Magnetic USBC Fast Charging Cable 60W
Can I use the KEUTEK ProSeries magnetic cable with Apple CarPlay?
Yes, it works fine with CarPlay and Android Auto.
Can I use the KEUTEK ProSeries cable for iPads or Android tablets?
Yes. The 60W power output supports most tablets, including iPad Pro, Galaxy Tab, and others with USB-C or Lightning.
Is the KEUTEK ProSeries cable safe to leave plugged in with the magnetic tip in my device?
Yes. It's designed for daily use. Keeping the tip inserted helps reduce port wear.
Why is the KEUTEK magnetic tip not staying connected securely?
Clean both the tip and the cable head using a soft brush or compressed air. Dust or debris can weaken the magnetic contact.
Does the KEUTEK ProSeries cable support charging and syncing at the same time?
Yes, when using supported devices and apps. Performance may vary by OS, firmware, or cable condition.
KEUTEK 65W Fast Charging Wall Charger
Can the KEUTEK 65W wall charger fast charge two devices at once?
Yes, but the 65W total output is shared. For example, you might get 45W on one USB-C port and 20W on the other depending on device needs.
Is the KEUTEK 65W wall charger compatible with Samsung Super Fast Charging?
Yes. It supports USB PD and PPS (Programmable Power Supply), which are required for Super Fast Charging on newer Samsung devices.
Can I use the KEUTEK wall charger internationally?
Yes. It supports 100 to 240V AC input and is compatible with most travel adapters.
KEUTEK 78W Fast Charging Car Charger
Can I fast charge a MacBook or gaming laptop with the KEUTEK car charger?
Only if the device supports USB-C PD and requires 60W or less. Many Ultrabooks are compatible.
Will the KEUTEK car charger work in older vehicles?
Yes. It fits all standard 12V sockets. Some older vehicles may output unstable current to use high-quality cables for best results.
Why is my device not fast charging with the KEUTEK car charger?
Ensure you're using the USB-C PD port and that the cable supports PD. Some cars may have lower voltage under load, reducing charge speed.
Is it okay to leave the KEUTEK car charger plugged in all the time?
Yes, but to avoid draining your car battery, unplug when not in use -- especially if your outlet stays powered while the car is off.
Outdoor, Camping, and Travel
What is the best KEUTEK product for camping trips or hiking adventures?
The KEUTEK 26W Solar Power Bank is ideal for off-grid travel. It holds enough power to charge a phone 6-8 times and can top off using sunlight. Lightweight, durable, and TSA-approved, it's built for portability.
Can I use KEUTEK solar panels on an RV or camper setup?
Yes. The KEUTEK 100W Solar Panel can charge power stations and USB devices directly when placed on the roof or dashboard. It folds for storage and is weather-resistant for outdoor use.
Which KEUTEK products are best for international travel?
The KEUTEK 20W Wall Charger and KEUTEK 65W Wall Charger supports 100 -- 240V input for global use. Pair it with the ProSeries Magnetic Cable and 26W Solar Power Bank for a compact travel charging setup.
Can I take KEUTEK power products on an airplane?
Yes. The KEUTEK Solar Power Bank (99Wh) is TSA-approved for carry-on. The 300W Power Station exceeds TSA limits and must stay home.
Winter and Cold Weather Use
Will KEUTEK power banks or solar panels work in winter?
Yes. However, cold weather can reduce battery efficiency. Store the Solar Power Bank inside your coat or bag to keep it warm. Solar charging works in winter sunlight but at a slower rate.
Can I use KEUTEK products during snowstorms or power outages?
Absolutely. The KEUTEK 300W Power Station is ideal for backup during blackouts. It can run lights, charge phones and laptops, and power a small heater fan or router.
Is the KEUTEK 100W solar panel effective in overcast or snowy conditions?
While output decreases in low sunlight, the KEUTEK 100W Solar Panel can still generate some charge. Clean off snow buildup and angle the panel toward the sun for best results.
Can I leave KEUTEK panels or power banks outside in freezing weather?
It's not recommended. While weather-resistant, battery-powered devices like the Solar Power Bank should be protected from freezing temps to avoid performance drops.
Emergency Preparedness & Power Outages
What is the best KEUTEK product for home power outages?
The KEUTEK 300W Portable Power Station is the best emergency power source. It can power a router, LED lights, CPAP, phone, and laptop for hours.
How long will KEUTEK power stations last during an emergency?
It depends on what you're powering. A 280Wh power station can run a 40W device for ~6 hours. Use this formula: Run Time (hours) = 280Wh / Device Wattage (W)
What KEUTEK products should I include in an emergency kit?
A reliable kit includes: 26W Solar Power Bank, 65W Wall Charger, 100W Solar Panel, ProSeries Cable, and 300W Power Station.
Can I charge my phone or tablet without access to a power outlet?
Yes, you can use the 26W Solar Power Bank. However, it is recommended not to charge your phone directly from a KEUTEK solar panel -- instead, charge the power bank first and then use it to charge your phone.
What happens if my power goes out for several days?
The 300W Power Station combined with the 100W Solar Panel allows off-grid recharging to extend use for multiple days. Use only essential devices to conserve battery.
Customer Service
How can I contact KEUTEK customer service for help with my order?
You can contact KEUTEK Customer Care by emailing support@keutek.com, using the contact form or chat on our website. We respond to all messages within one business day.
What are KEUTEK's customer support hours?
KEUTEK customer service is available Monday to Friday from 5 AM to 9 PM EST, and weekends from 5 AM to 9 PM EST.
How do I check the status of my KEUTEK order?
You can track your order using the tracking link in your shipping confirmation email or contact support with your order number.
Can I make changes to my KEUTEK order after it's been placed?
If your order hasn't shipped yet, we may be able to change the shipping address, product, or quantity. Contact us immediately.
Does KEUTEK offer technical support for troubleshooting products?
Yes. Absolutely! Our support team can help with product compatibility, performance quirks, and warranty mysteries -- just don't ask them for dating advice!
Shipping
Where does KEUTEK ship orders?
KEUTEK ships across the United States, including Alaska and Hawaii, Canada and some part of Europe.
How long does shipping take for KEUTEK products?
Standard shipping takes 2 -- 3 business days. Expedited shipping (1 -- 2 days) is available at checkout.
Does KEUTEK offer free shipping?
Yes. Orders over $35+ qualify for free standard shipping. This may vary by promotion.
Can I get overnight delivery from KEUTEK?
Expedited shipping options (1 -- 2 day) are available. Orders placed before 12 PM EST are processed same-day.
Why did I get an address verification error from KEUTEK?
Our system flags missing or incorrect suite/apartment numbers. We will email to confirm details before shipping.
Warranty
What does the KEUTEK lifetime warranty cover?
KEUTEK's lifetime warranty covers manufacturing defects and performance issues under normal usage for all KEUTEK-branded products.
How do I request a warranty replacement from KEUTEK?
Email support@keutek.com with your order number, description of the issue, and a photo or video. We'll verify and issue a replacement if eligible.
Are KEUTEK magnetic cables covered by warranty if the tip wears out?
Yes, if due to a manufacturing defect. Damage from misuse or regular wear is not covered.
Returns & Refunds
What is KEUTEK's return policy for products?
Products may be returned within 45 days of delivery in original condition. Contact support to initiate a return.
Does KEUTEK offer free return shipping?
Return shipping is free for defective or incorrect items. For voluntary returns, the customer is responsible for shipping.
How long does it take to receive a refund from KEUTEK?
Refunds are issued within 2 -- 4 business days after the returned item is received and inspected.
How do I return a KEUTEK bundle?
To return a KEUTEK bundle, all items and original packaging must come back together -- like a happy family reunion! Reach out to our support team, and they'll guide you through the process.
Payment
What payment methods does KEUTEK accept online?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, and Apple Pay via secure checkout.
Can I pay for KEUTEK products in installments?
Yes. Shop Pay Installments are available for qualifying purchases and allow split payments over time.
Is it safe to enter my credit card information on KEUTEK.com?
Yes. KEUTEK uses 256-bit SSL encryption and Shopify's PCI-compliant checkout to protect your data.
Can I use a discount code when purchasing KEUTEK products?
Yes. You can apply valid promo codes during checkout. Only one code may be used per order.
What happens if my KEUTEK payment fails?
Check your card details and try again. If it still fails, try a different method or contact your bank or our support team.