Welcome to KEUTEK!
This guide is designed to help you get the most from your KEUTEK purchase. Our products are crafted for durability, longevity, and ease of use. Answers to common questions can be found here. Customer Care can also be reached 24/7 by emailing email@example.com (or) by phone at (800) 919-0233 Monday-Friday 10:00am-6:00pm with any questions, concerns or feedback you might have.
What's included with your purchase?
Each KEUTEK cable comes with 1x Lightning, 1x Micro USB and 1x Type-C charging tip. On the right side of our packaging, you'll find the Lightning tip which charges most Apple devices. Below that is the Type-C charging tip which is used to charge many newer Samsung/Android devices. The Type-C is also the largest of the charging tip family. The third charging tip, the Micro USB tip, comes already attached to the cable. This tip is used for older Android devices, Kindle, etc. To use one of the other charging tips with the cable, simply pull the Micro USB tip off the cable with your fingertips and attach your desired tip to the cable end.
What's the yellow plastic tool for?
The tips are made to snap in snug but still be removable with your fingers. There's also a small yellow plastic tool included with your KEUTEK magnetic charging cable. This handy little tool is designed as another option to help remove the charging tip from your device. To use this tool, simply wiggle the prongs between your charging tip and your device then push up. You can also use the magnetic strength of the cable to remove the charging tip from your device. To do this, connect the cable to the tip and pull straight out on it.
Should I leave the tip in my device?
Yes, recommend leaving the charging tip in your device, even when not charging. This helps to protect your charging port from dust, lint and debris. This also helps protect the charging port from wear and stretching caused by the continuous push and pull of traditional charging cables.
Where do I put the extra tips I'm not using?
We've include a small KEUTEK tip bag with each cable. We've received a lot of feedback that a place to store extra tips would be useful. We do have a durable keychain tip holder on the way to keep your tips handy at all times. Until those are available, these little bags will give you a place to store your extra tips.
Why won't my device fast charge?
Our chargers are adaptive and throttle 1, 2 or 3 amperes based on what your device tells our charger it can handle. If you're having trouble getting your KEUTEK charging cable to fast charge, this typically means the connection is being interrupted and causing the charger to default to a safe 1 amperes.
These steps can help you troubleshoot 99% of potential issues that may be causing an inconsistent charge.
- Check to see if the blue light is lit up on the magnetic end of the charging cable. If this is lit up, move on to step 2. If it's not lit up, check that your power source is working and providing power to the cable. With a KEUTEK fast wall charger, check to make sure the light on the front of the charging brick is on. You can also try other charging cables to see if they receive power from the charging brick. If the brick has power, but the cable won't light up, please contact us.
- If the cable light is on but the device is still not charging properly, 99% of the time this issue is caused from dust in the charging port. Please remove the KEUTEK charging tip and blow into the charging port (ideally with canned air) to make sure all dust is clear and the tip has a solid connection with the charger. Once the port is clear, we recommend leaving the KEUTEK tip in your device at all times - even when not charging. This will protect the charging port on your device from dust accumulation and wear associated with continuous push/pull of traditional cables.
- If your device still won't fast charge, please contact us.
Will KEUTEK cables work with any wall charger?
Yes, our cables will work with any USB-A wall charger. However; in order to fast charge - the wall charger must be 3Amps and support either Qualcomm Quick Charge (QC3) or Power Delivery (PD). To get the best performance and value, we recommend our 3Amp Cable + 3Amp Wall Charger bundle: https://keutek.com/products/3amp-fast-charging-cable-bundle-3-tips
What if I have more questions?
Your purchase includes support from our industry leading, KEUTEK Customer Care. Our highly trained staff can help with any questions or concerns you might have. They are ready to assist with troubleshooting, warranty claims, returns, and any other issues you might have. All of our products are backed by a 30-day money back guarantee and 12-month warranty.