Customer Service · KEUTEK Chargers · Shipping · Oct 04, 2019

Need to Fix an Order Mistake? Here's How to Get a Fast Response

The Best Way To Correct An Order Error And Get A Fast Response

Alexander Pope once said, "To err is human; to forgive, divine." We understand this, people make mistakes all the time. If you have made a mistake with your order, let us know so we can fix it. Whether you need to fix an order mistake, change the shipping address, or cancel an online order, we’re here to help.There are a few things you should know to ensure that your order is corrected in a timely manner and your shipping is not delayed. Here are some important steps to follow:

For starters, send an email to our support team. Before you send your email, make sure it includes these important pieces.

How to Add or Remove Items from Your Order

Your email should begin with your name and order number. We should be able to locate your order based on the order number, but to cross-reference and avoid mistakes we check the name as well. Next, you should include what you would like removed from your order. Be sure to specify (cable color, connection type, etc). If you ordered the wrong item, clearly state which product needs to be corrected. Then enter what you want added to your order. Be sure to specify (cable color, connection type, etc). This helps us fix your order mistake and process the changes before shipping.

How to Change the Shipping Address After Ordering

Begin your email with your name and order number. We should be able to locate your order based on the order number, but to cross-reference and avoid mistakes we check the name as well. Next include the address you want the order shipped to. Please specify this as the updated shipping address or correct shipping address after ordering.

If for some reason you would like to cancel your online order, please specify your name and order number in the email. You are also required to provide a reason as to why the order is being cancelled.

When to Contact Us to Fix an Order Issue

You should send your contact message as soon as you realize the mistake. This must be done within 24 hours of placing your order. Even then, it is not guaranteed that we get the message before shipping your package. After 24 hours, we are unable to make any changes as your product will already be in the mail.

Once your message is received, we will do what we can to correct any mistakes. The information requested above is crucial to fixing errors, therefore providing it in the first email will speed up the process. The quicker we can fix any issues, the quicker you will receive your products. Your satisfaction is our priority and we appreciate your patronage.